Refund policy
Return & Refund Policy – Gem State Retro Gaming
Effective Date: 12/4/2025
At Gem State Retro Gaming, all products are cleaned, tested, and authentic. If you are not satisfied with your purchase, please read our policy below.
1. Refund Eligibility
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Refunds are available for items returned within 30 days of purchase.
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Items must be in the same condition as when you received them, including:
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Game discs/cartridges cleaned and tested
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Consoles or accessories in working order
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Original packaging (if applicable)
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2. Non-Refundable Items
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Shipping fees are non-refundable.
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Items damaged by misuse or improper handling are not eligible for a refund.
3. How to Request a Refund
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Contact us at gemstateretrogaming@gmail.com with your order number and reason for the return.
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We will provide return instructions and a shipping address.
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Ship the item at your own cost, unless the return is due to a defective or incorrect item.
4. Refund Processing
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Refunds are processed within 5–10 business days after we receive and inspect the returned item.
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Refunds will be issued to the original payment method.
5. Exchanges
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We do not offer direct exchanges, but you may return an item for a refund and place a new order.
6. Damaged or Defective Items
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If your item arrives defective or damaged, contact us immediately at gemstateretrogaming@gmail.com.
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We may request photos of the item before issuing a full refund or replacement.